frequently asked questions

We know you have questions for us. How is revol different from other wireless companies? Can I really talk all I want? Can I send text messages to other wireless carriers? Check out our frequently asked questions for answers.

Unlike traditional wireless companies that limit your minutes or charge you extra for text messaging and other data features, revol only offers unlimited wireless service. That means you can use your phone as much as you want for a flat monthly rate (no nasty billing surprises).
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how long do I have to keep my revol service?

Since we don't require you to sign a contract, you can keep your revol service as long as you want.
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How can revol afford to offer great unlimited service at a low monthly rate?

Several factors are involved in revol wireless’ affordable unlimited calling plan solutions. We take pride in our state-of-the-art all digital network, which allows for more cost-effective service and less dropped calls. We also eliminate the need to count and track monthly minutes and purge the waste associated with printing detailed bills. By simplifying our business, we can pass the savings along to our customers.
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Can I really talk all I want?

Yes. At revol, we believe you should be free to talk anytime you want, 24/7. Since all revol calling plans include unlimited anytime minutes, talk as little—or as much as you want.
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Who can call me?

Anyone can call you, no matter where they are located. As long as you are located inside the revol coverage area, you will receive the call.
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What happens if I want to make a call when I am traveling outside of the revol coverage area?

Unlimited revol national coverage is now included in all calling plans. Travel in over 4,500 cities in the United States and receive unlimited talk & text. Select cities require a tri-band (aws) capable phone. Learn more about unlimited national coverage.
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What does tri-band (aws) mean?

Tri-band refers to a phone that is able to access three band frequencies. This type of phone is necessary to reach the coverage areas noted as tri-band (aws). aws stands for advanced wireless spectrum (1710-1755 MHz and 2110-2155 MHz).
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What phones are aws capable?

Kyocera Melo S1300 (certified reconditioned)
Kyocera G2GO M2000
Kyocera Torino S2300
Motorola VE240
Motorola Razr V3S
Motorola Hint QA30
Motorola Evoke QA4
Kyocera Tomo S2410 black
Kyocera Tomo S2410 white
Kyocera Mako S4000
Kyocera Neo E1100

Can I make international long distance calls?

Yes. Revol Wireless now offers international long distance. Call all across the world with the best international long distance rates in wireless! Learn more about international long distance.
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Can I send text messages to other wireless carriers?

Yes. Revol’s service allows you to send and receive unlimited text messages to most U.S. wireless carriers. You must have the text messaging feature enabled on your calling plan to utilize this feature.
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Can I send picture messages to other wireless carriers?

Yes. Revol’s service allows you to send and receive unlimited picture messages to most U.S. wireless carriers. You must have the media mail feature enabled on your calling plan to utilize this feature.
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Is there an activation fee for signing up?

No. At Revol Wireless, there are no activation fees when signing up for new service.
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Are there any additional costs added to my monthly bill?

You will be charged local, state and federal taxes on your monthly bill.
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What is Myrevol?

Myrevol lets you view your revol account online. Login to:

view your account balance
make a payment
add revol bucks
and more

What are Revol Bucks?

Revol Bucks are the official currency of revol wireless. With revol bucks you can purchase and download ringtones, games, wallpaper and more right from your revol phone. Revol bucks are also used for ringback tones, nationwide roaming and international long distance.
Learn more about Revol Bucks.
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How do I add revol bucks to my account?

From a web enabled phone, open internet and click on “My Revol Account”
Go to my revol and use a valid credit or debit card
Visit your local Revol Wireless store to pay with cash, check, credit or debit card
Call 1.800.REVOLHQ to add money to your account via credit or debit card
Learn more about Revol Bucks

What are my payment options?

Visit bill pay options for more information.
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What happens if I forget to pay my monthly service bill?

If you forget to pay your monthly bill, your service will be temporarily suspended. We will send you a text message reminder 10, 5, and 2 days before your monthly bill is due. To receive continuous service, remember to pay your monthly bill on or before the due date. If you are having trouble remembering to pay your bill, sign up for auto bill pay.
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What if I want to receive a paper bill each month?

Revol wireless cares about the environment and since your bill is the same every month, we don't send out paper bills. If you would like to receive a paper bill, there is a $2 monthly charge for this option. Detailed calls are not included with this option.
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How do I reactivate my suspended service?

Simply pay your monthly service bill, plus an $8 service resume fee and your service will be reinstated. If you are having trouble remembering to pay your bill, sign up for auto bill pay.
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Can I keep my existing wireless number?

Porting your number to Revol Wireless is simple!

Shop Online: If you choose to keep your current phone number and bring it to Revol Wireless, please select that option during the checkout process. When activating your new Revol Wireless phone, please provide the following information from your existing wireless or landline provider: Existing Provider's Name, Your Existing Account Number, Your Existing Password or PIN (if applicable) . Please remember that your existing wireless or landline service must be active in order to port your number to Revol Wireless. We will start your new Revol Wireless account that day and you will receive a phone call from one of our customer care representatives on your Revol Wireless phone when the porting process is complete.
Revol Wireless store: Bring a valid picture ID and the most recent wireless bill you received from your current wireless provider. Please make sure your name, address and account number are displayed on the bill. We will start your new Revol Wireless account that day and you will receive a phone call from one of our customer care representatives on your Revol Wireless phone when the porting process is complete.

Can I use my existing wireless phone on the revol network?

You may be able to use your existing wireless phone on our network. Learn more about revol flash.
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Can I change my calling plan?

Yes, a $10 account upgrade charge applies. Visit your local Revol Wireless store for details.
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What is the Return policy?

Returns of merchandise are accepted only if returned within fifteen (15) days after the date of purchase. The original sales receipt is required for a refund. Returns on phone purchases are subject to a $15 phone re-stocking fee. Returned phones must have been used for less than sixty (60) minutes and must be in “like new” condition with the original box, packaging and all included accessories such as charger, battery, phone strap and instruction manual. Returned merchandise other than phones must be unopened and unused. Refunds will not be issued on earpieces or headsets. All sales on these items are final. Activation fees and payments for prepaid services are non-refundable. If your revol wireless service is suspended or terminated during any monthly service period, you will not be entitled to any refund of amounts paid for such service period or discount or pro-rata reduction of amounts owed for such service period.
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What is the phone warranty?

All brand new revol wireless phones that were purchased for a new activation or as an upgrade replacement come with a limited one (1) year manufacturer’s warranty. Certified reconditioned revol wireless phones come with different warranty periods based on the model purchased, up to a maximum of six (6) months. All phones that are subject to a warranty claim must be returned to the original manufacturer for the manufacturer’s verification of a covered defect and repair or replacement of the phone, which may take several weeks. As an additional service, for a period of 180 days from activation revol will exchange a phone with a defect covered by the applicable manufacturer’s warranty for a new phone of the same or comparable model, upon payment of a “rapid exchange fee” that varies based on the time since the phone was activated (“Rapid Exchange Fee”). The rapid exchange service is only available at revol wireless full service centers. The manufacturer’s warranty is non-transferable and does not cover used or pre-owned equipment. For details on the warranty of your specific phone model, see terms and conditions. The use of aftermarket accessories with your phone may void the phone warranty. Please refer to your phone owner’s manual for specific warranty guidelines. see support.
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What is the revol phone insurance program?

The phone insurance program is available for a monthly fee of $5. Coverage begins on the 31st day following the date of enrollment in the insurance program. Your phone must be operational in order to have coverage under this program. Your processing fee will be between $25 and $350 based on the replacement model for your approved claim, and is payable at the time of replacement. The processing fee is non-refundable. A maximum of two (2) equivalent replacements will be permitted in each consecutive twelve (12) month period. For complete details, please see the revol wireless phone insurance program brochure for terms and conditions.
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Does revol wireless support hearing aid compatible phones?

Yes. Revol wireless supports wireless phones that are Hearing Aid Compatible (HAC).
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What makes a phone hearing aid compatible?

Hearing aids operate in one of two modes – acoustic coupling or telecoil coupling. Hearing aids operating in acoustic coupling mode receive and amplify all sounds surrounding the user; both desired sounds, such as a telephone’s audio signal, as well as unwanted ambient noise. Hearing aids operating in telecoil coupling mode avoid unwanted ambient noise by turning off the microphone and receiving only signals from magnetic fields generated by telecoil-compatible telephones. In the United States, about 25-30 percent of hearing aids contain telecoils, which generally are used by individuals with profound hearing loss.
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What are the standards and ratings for Hearing Aid Compatible phones?

The standard for compatibility of digital wireless phones with hearing aids is set forth in American National Standard Institute (ANSI) standard C63.19. ANSI C63.19 contains two sets of standards: an “M” rating from one to four for reduced radio frequency (RF) interference to enable acoustic coupling with hearing aids that do not operate in telecoil mode, and a “T” rating from one to four to enable inductive coupling with hearing aids operating in telecoil mode. A digital wireless phone is considered hearing aid-compatible for acoustic coupling if it meets an “M3” rating under the ANSI standard. A digital wireless handset is considered hearing aid-compatible for inductive coupling if it meets a “T3” rating under the ANSI standard. Below is a list of revol wireless phones, HAC ratings, and levels of functionality (Good = text messaging; Better = external caller ID, web browsing; Best = camera, web browsing, mp3 support; Premium = camera, web browsing, mp3 support, bluetooth technology):

Kyocera Tempo E2000 bronze: M4/T4 – Best
Kyocera G2GO M2000: M4/T4 – Best
Kyocera Melo S1300 (certified reconditioned): M3/T3 – Good
Kyocera Torino S2300: M4/T4 – Better
LG Ellipse 9250: M4 – Premium
LG Nite 230: M4 – Better
LG Volt 700: M4/T3 – Premium
Motorola VE240: M3/T3 – Better
Motorola Razr V3S: M3/T3 – Best
Motorola Hint QA30: M4/T3 – Premium
Motorola Evoke QA4: M4/T3 – Premium
Kyocera Deco E1000: M4/T4 – Better
Kyocera K132: M3/T4 – Good
Kyocera M1000: M3/T4 – Best
Kyocera Mako S4000: M4/T4 – Better
Kyocera Neo E1100: M3/T4 – Best
Kyocera S1000: M3/T4 – Good
Kyocera Tempo E2000 red: M4/T4 – Best
Kyocera Tomo S2410 black: M3/T4 – Better
Kyocera Tomo S2410 white: M3/T4 – Better
Motorola E815: M4/T4 – Best
Motorola W385: M4/T4 – Better
Motorola Razr V3A: M3/T3 – Best
Motorola Razr V3M: M4/T4 – Premium
Motorola Razr VE20: M4/T4 – Premium
Motorola Rokr Z6M: M4 – Premium
Motorola Razr2 V9M: M4/T4 – Premium
Motorola Q9C: M3/T3 – Premium
Samsung R300: M4 – Good
Samsung R500: M4 – Better