Revol Wireless Network Neutrality Disclosure
Effective as of November 18, 2011, until replaced:
Revol Wireless - Network Neutrality Disclosure
The following network neutrality disclosures are made pursuant to 47 C.F.R. § 8.3. The disclosures below are believed to fully comply with the provisions of this regulation. Further inquiries regarding this disclosure should be directed to Revol’s Customer Service department at 1.800.REVOLHQ (1.800.738.6547) or email@example.com.
It is the policy of Revol Wireless (“Revol”) not to block consumers from accessing lawful websites, nor to block applications that compete with its voice telephony services, subject to the reasonable network management practices described below.
Revol reserves the right to use reasonable network management practices to minimize network congestion. These practices may include traffic shaping, bandwidth volume controls, or rate limiting. Revol’s traffic shaping practices may involve managing traffic based on protocol-specific data packets (i.e. BitTorrent), but Revol does not manage traffic based upon the individual content source or destination of these data packets. Also, traffic shaping triggers are applied to classes of subscribers, as defined by the subscribers’ service plan. Triggers may also be activated based upon market resource availability, which will vary with time of day, the day of the week, holidays, etc. These practices are designed to best utilize fixed network resources throughout the day, based upon subscriber usage plan, service busy hour, and network resource constraints.
Revol also defines usage limits based upon subscribers’ service plans. Each service plan has explicitly-defined usage limits. Exceeding these limits may result in Revol throttling down data throughput, suspending data service, or redirecting traffic to customer support.
Revol prioritizes voice attempts (voice calls, including 911 emergency calls) and their associated network resources over other user session requests.
Revol does not block any specific protocols or protocol ports. To the extent Revol is required to apply protocol controls to address network congestion and network resource constraints, such controls universally apply to all data packets and user sessions associated with a specific protocol. Revol does not apply such controls based on the content accessed or the website destination of the end-user.
Revol does not inhibit or favor any particular applications or classes of applications. While Revol does inspect data packets according to established Internet protocols, it does not manipulate or reconstruct such packets in violation of such protocols.
Device Attachment Rules
Revol uses a CDMA network. Therefore, only those handsets that are CDMA-compatible are suitable for use on its network. Revol contracts with certain handset providers to provide Revol subscribers with handsets that are fully capable of supporting all services offered by Revol. While there are no restrictions per se on third-party applications or devices, certain services may not be supported by such applications or devices due to their incompatibility with Revol’s network.
Revol reserves the right to deny access to users who pose a threat to the security of its network, until the threatening activity is appropriately addressed. Such actions may be triggered by unusual or suspicious network activity, including but not limited to high bandwidth usage.
The Revol wireless network is currently CDMA 1x, which supports a variety of voice and data prepaid services. These services include in-market and long distance wireless voice, 911, international long distance, Web access, short messaging service (SMS), picture mail, voice mail, and downloadable content.
CDMA 1x data download speed is up to 153 Kbps. Network latency is impacted by numerous variables within the core data network as well as the wireless access network, and as such, cannot accurately be determined. CDMA 1x network speed may be adequate for some real-time applications but the end-user must be aware of the technical limitations inherent with this technology.
Details regarding monthly prices, usage-based fees, and fees for early termination or additional network services can be found at www.revol.com.
Revol maintains internal records to aid in determining service quality, troubleshooting, typical usage calculations, and compliance with legal requirements. Data records are logged and retained for individual sessions and generally indicate total data consumption per session, date, time, and IP address. Content requested by users through a public Web session is not retained. Traffic information is not provided to third parties, nor is it used for non-network management purposes.
Revol takes complaints regarding its network management policies very seriously. If an end-user or edge provider has a complaint regarding Revol’s compliance with its obligations under the Federal Communications Commission’s network neutrality policy, these complaints should be directed to Revol Customer Services at 1.800.REVOLHQ (1.800.738.6547) or firstname.lastname@example.org. These complaints will be promptly routed to the appropriate department within Revol, as well as Revol’s legal counsel. Revol will make every effort to work with the complainant to promptly resolve the issue.